sg771 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by sg771 ("sg771", "we", "us", "our"), the operator of the online gaming platform accessible at sg771.one. It governs the collection, use, storage, sharing, and protection of personal data relating to individuals ("Users", "Players", "you") who interact with the sg771 platform, including registered account holders, prospective registrants, and visitors to the sg771 website.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission of the Philippines ("NPC"). Where the operations of sg771 involve players located in other jurisdictions, additional data protection frameworks may apply, and sg771 will comply with those requirements to the extent relevant.

This Policy applies to personal data collected through the sg771 website, web application, customer support channels (live chat, email, Messenger, and Viber), and any other interaction between you and sg771. It does not apply to third-party websites or services that may be linked to or integrated into the platform, whose privacy practices are governed by their own independent policies.

2 Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, including sensitive personal information.
• "Processing" means any operation performed upon personal data, including collection, recording, organisation, storage, updating, modification, retrieval, use, consolidation, blocking, erasure, or destruction.
• "Data Controller" refers to sg771 as the entity that controls the collection, holding, processing, or use of personal data.
• "Data Processor" refers to any third party that processes personal data on behalf of sg771.
• "KYC Data" means identity verification documents and related information submitted by Players in satisfaction of Know Your Customer obligations.
• "Sensitive Personal Information" has the meaning ascribed to it under the DPA and includes, among others, information about an individual's health, financial status, and government-issued identification numbers.

3 Personal Data We Collect

sg771 collects the following categories of personal data in connection with the registration and operation of player accounts and the provision of gaming services:

4 How We Collect Your Data

sg771 collects personal data through the following means:

4.1 Direct Collection

Data you provide directly to sg771 when you:

• Complete the registration form at sg771.one;
• Submit identity documents for KYC verification;
• Make a deposit or request a withdrawal through the cashier;
• Contact the sg771 customer support team via live chat, email, Messenger, or Viber;
• Respond to surveys or promotional questionnaires;
• Update your account profile or security settings.

4.2 Automated Collection

Data collected automatically through your use of the platform, including:

• Browser cookies and similar tracking technologies (see Section 8);
• Server logs recording IP addresses, access times, and pages visited;
• Device fingerprinting data for fraud prevention purposes;
• In-session behavioral data generated during gameplay.

4.3 Third-Party Sources

sg771 may receive data about you from third-party sources including:

• Payment processors providing transaction verification data;
• Identity verification service providers used for KYC screening;
• Fraud prevention and anti-money laundering screening databases;
• Publicly available sources where relevant to regulatory compliance.

5 Legal Basis for Processing

sg771 processes personal data on the basis of one or more of the following lawful grounds under the Data Privacy Act of 2012:

1. Contractual Necessity: Processing required to fulfil the service agreement between sg771 and the Player, including account operation, game provision, deposit and withdrawal processing, and customer support.
2. Legal Obligation: Processing required to comply with applicable legal requirements, including KYC identity verification, anti-money laundering reporting obligations, taxation requirements, and data retention mandates.
3. Legitimate Interests: Processing necessary for the legitimate interests of sg771 or third parties, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by the rights and freedoms of the data subject.
4. Consent: Processing based on the Player's freely given, specific, informed, and unambiguous consent — principally applicable to direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Use Your Personal Data

sg771 uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your sg771 account; processing login authentication; enabling account recovery.
• Service Delivery: Providing access to all games, features, and services available on the sg771 platform.
• Payment Processing: Facilitating deposits and withdrawals; verifying the ownership of payment methods; processing refunds where applicable.
• Identity Verification (KYC): Confirming your identity and age in compliance with PAGCOR-aligned regulations; preventing underage access; satisfying anti-money laundering due diligence requirements.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account compromises, collusion, and other prohibited conduct on the platform.
• Responsible Gaming: Monitoring gaming patterns to identify potentially problematic behaviour; administering deposit limits, self-exclusion, and other responsible gaming tools you activate.
• Customer Support: Responding to support requests, resolving disputes, and maintaining records of communications for quality assurance purposes.
• Legal and Regulatory Compliance: Meeting obligations under Philippine law, including data retention requirements, tax reporting, and cooperation with regulatory or law enforcement authorities.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the platform's features, performance, and user experience.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications.

7 Data Sharing & Disclosure

sg771 does not sell personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

7.1 Service Providers and Data Processors

sg771 engages third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, BPI, BDO, Metrobank), identity verification, fraud prevention, game provision, and customer support infrastructure. These providers process personal data only according to sg771's documented instructions and are contractually bound to maintain confidentiality and apply appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

sg771 will disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable Philippine law, by court order, or in connection with sg771's compliance with its obligations under applicable gaming and anti-money laundering regulations. sg771 will, where legally permissible, notify the affected Player of such a disclosure.

7.3 Business Transfers

In the event that sg771 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by sg771 may form part of the transferred assets. In such circumstances, sg771 will ensure that the receiving entity is bound to treat personal data in accordance with standards at least equivalent to those set out in this Policy, and will notify affected Players of the transfer before it takes effect.

8 Cookies & Tracking Technologies

The sg771 platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, maintain session security, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function — they manage your login session, maintain account security, and enable core gameplay features. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and session configuration to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors use the platform to help sg771 identify and fix usability issues and optimise performance.
• Security Cookies: Support fraud detection and bot prevention systems to protect the integrity of the platform and player accounts.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the sg771 platform. sg771 does not use third-party advertising cookies or behavioural tracking cookies for the benefit of external advertisers.

9 Data Retention

sg771 retains personal data for the period necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidance:

• Account Data (active accounts): Retained for the duration of the account relationship plus a post-closure period of five (5) years, in compliance with applicable regulatory retention requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from account closure, or longer if required by a regulatory investigation or legal proceedings.
• Customer Support Records: Retained for three (3) years from the date of the relevant interaction, unless retention for a longer period is necessary in connection with an unresolved dispute.
• Marketing Preference Data: Retained until you withdraw consent or opt out of communications, plus a short period to process the opt-out request.

When personal data is no longer required for any lawful purpose, sg771 will securely delete or anonymise it in accordance with its data destruction procedures.

10 Data Security

sg771 implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, destruction, or loss. These measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and the sg771 platform;
• Encryption of sensitive data fields at rest using industry-standard encryption algorithms;
• Role-based access controls restricting staff access to personal data on a need-to-know basis;
• Two-factor authentication options available to all account holders;
• Regular security audits, penetration testing, and vulnerability assessments;
• Incident response procedures enabling rapid detection, containment, and remediation of security incidents;
• Staff data protection training and confidentiality obligations.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely free from security risk. sg771 cannot guarantee absolute security. In the event of a personal data breach that poses a real risk of harm to affected individuals, sg771 will notify the NPC and affected Players within the timeframe required by law.

11 Your Data Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by sg771. To exercise any of these rights, please contact sg771's Data Protection Officer using the contact details in Section 16.

• Right to be Informed: The right to be told what personal data is collected about you and how it is used — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data sg771 holds about you and information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. Some corrections can be made directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data, subject to sg771's legal obligations to retain certain records. This right is not absolute — it is subject to retention obligations under Philippine anti-money laundering and gaming regulations.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Object: The right to object to the processing of your personal data on grounds of legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

sg771 will respond to valid data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, sg771 may extend this period by a further 30 days and will notify you accordingly.

12 Children's Privacy

The sg771 platform is strictly an adults-only service and is not directed to or intended for use by individuals under 21 years of age. sg771 does not knowingly collect personal data from anyone under 21. If sg771 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the account will be closed.

If you are a parent or guardian and believe that a person under 21 may have created an sg771 account, please contact our support team immediately. sg771 takes underage access to gambling platforms extremely seriously and will investigate and act on all such reports promptly.

13 Cross-Border Data Transfers

Some of the third-party service providers engaged by sg771 — including game software providers and technical infrastructure providers — may process personal data on servers located outside the Republic of the Philippines. Where personal data is transferred outside the Philippines, sg771 ensures that such transfers are undertaken in compliance with the requirements of the Data Privacy Act and applicable NPC issuances, including through the use of appropriate contractual safeguards requiring the recipient to maintain standards of data protection equivalent to those required under Philippine law.

sg771 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual, technical, or organisational safeguards to compensate for that absence.

14 Third-Party Services

The sg771 platform integrates third-party services including game providers, payment processors, and analytics tools. These third parties may independently collect certain technical data (such as IP addresses and device identifiers) through their own embedded technologies. sg771 does not control the data practices of these third parties, and their processing of personal data is governed by their own independent privacy policies.

sg771 performs due diligence on third-party service providers before integration and requires all data processors to execute Data Processing Agreements that mandate compliance with applicable data protection law. However, sg771 cannot accept responsibility for the independent data practices of third parties operating outside the scope of their data processing agreements with sg771.

15 Policy Amendments

sg771 reserves the right to amend this Privacy Policy at any time. Material changes — those that affect your rights, the categories of data collected, or the purposes for which data is used — will be communicated to registered Players via the email address or mobile number on file no less than 14 days before the changes take effect. Non-material changes (such as formatting updates or clarifications that do not alter the substance of the Policy) may be made without prior notification.

The version number and effective date displayed at the top of this Policy will be updated whenever the Policy is revised. The current version is always available at sg771.one/privacy-policy. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Policy.

16 Contact & Data Protection Officer

sg771 has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Privacy Policy and applicable data protection law. To exercise your data rights, raise a privacy concern, or request further information about sg771's data handling practices, please contact the DPO through the following channels: